Vidal Coaching
Contact Us
Please review the following Frequently Asked Questions. If you require further assistance after reviewing the FAQ, please email us your question below, allowing up to 48 business hours for a response. We look forward to supporting you!
Frequently Asked Questions (FAQ):
Managing Subscriptions
- To manage your subscription, click “Account” and log in with your credentials. From here, click “Manage Subscription”, and your subscription page will populate.
- From here, you can make any additions, changes to your subscription model, or remove product’s!
Shipping
- Policy:
- Order Changes: Once an order is submitted, it cannot be changed.
- Processing Time: Orders placed before 12 PM EST (Mon–Fri) ship the same day. Orders placed after 12 PM EST on Friday will ship the following Monday.
- Delivery Times: Shipping times are estimates only and cannot be guaranteed.
- Carrier Delays: We are not responsible for delays, disruptions, or errors caused by the carrier.
- International Orders:
- “Passport Taxes and Duties Paid” must be selected to ensure smooth delivery. This must be selected to pass customs and clearance across international borders.
- Payment may be required before the package is released by customs.
- Shipping charges are non-refundable if the package is returned without explanation.
- Shipping Issues & Lost Orders:
- We are not responsible for orders lost, delayed, or returned by customs.
- Shipping times are not guaranteed and may vary.
- Route Package Protection:
- We offer Route Protection Insurance for lost, stolen, or damaged packages.
- Must be purchased at checkout to apply.
Return & Refunds
- Return Policy: Returns are accepted for unopened, undamaged products within 30 days of purchase.
- Refund Policy: Product cost only; shipping charges are non-refundable.
- Not Accepted:
- Opened or used products
- Returns due to dissatisfaction or adverse reactions
- How to Return:
- Include a note stating it is a return, along with your full name and order number (found in your confirmation email)
- Ship to:
Franly Fulfillment
ATTN: Vidal Coaching Returns
6043 Interstate Circle
Cincinnati, OH 45242
- Timeline of Returns:
- Once our fulfillment center receives the returned item, it takes 2-3 business days to inventory and 5-10 business days for the refund to be fully processed once issued